If you registered and started online Quran classes for yourself or for your children then you have to abide by with the following terms and conditions:
Fee is paid in advance and it is required to be paid before the start of 2nd or 3rd class after the trial class. Your payment date is usually when you start your lessons after the trail session/ sessions. You have to pay the fee within one week after starting the lessons. The lessons will be stopped if the fee is late. We appreciate to pay the fee as soon as possible.
If you did not pay the fee within one week after your payment date then your lessons will be stopped and your classes will be resumed after the fee is paid fully.
We request you to pay the fee without delay so we can pay the salaries and other expenses on time.
If you have any issue about late fee or any concern about fee or payment then please contact admin as soon as possible so that your lessons are not stopped.
We encourage to pay by standing order or direct debit. It is easy and we do not have to remind every week and every month for the payment. You can set up monthly direct debit or standing order.
If you would like to reschedule your classes then you need to inform admin at least 6 hours before the arranged time for the lesson
Please note that sometimes we remind when your arranged class is started because of courtesy. To remind for the classes at real time is not our responsibility. It is your responsibility to be ready 5 minutes earlier so that you can get full duration of class time.
If the student comes 5 minutes late or 10 minutes late or more later then the teacher is responsible to give you remaining time of your class time because online classes work clockwise and we can not ask the students who are next to wait for their classes because the previous student was late.
We obliged to reschedule the classes or refund if you could not complete your plan in one to two months for example if you take 2 sessions in a week then you should take 8 sessions to in a month and if you take 3 sessions in a week then we have complete 3 sessions to in a month.
Our refund policy is very fair. We offer full refund of the whole amount if parents/ students change their mind before starting of their online Quran classes.
When the classes are confirmed and you have started the classes then the refund is not arranged. If we fail to provide you, your agreed classes then you can take make up classes. If we are not able to give the make up classes then the refund will be given.
If you would like to stop your lessons then you need to inform us one month before stopping the classes. If you stopped your lessons then full refund is not possible or it might be delayed.
We charge four weekly fee but we offer five weekly classes. Which means almost one week’s classes extra to compensate if any classes not made up. Whenever you need to count your monthly classes you need to count as two days a week and eight classes per month and likewise five days a week twenty classes per month.
We are not responsible to give the makeup classes or refund if the classes are not taken in two months. You need to speak with admin if your classes did not complete in one month so that we can arrange make up classes with the teacher or give you refund or we can adjust the payment in the next month.
If the teacher has to leave because of any reasons then we will arrange for you the teacher who will be carry on your classes. In that case we will not refund. However’ when you have completed your plan you want to carry on with the same teacher or can change any of the teachers.
We wish you best learning experience with us.