Terms of Service With Alim Live Tutors UK
If you registered and started online Quran classes for yourself or for your children then you have to abide by with the following terms and conditions:
Fee and Pricing Policy
Fee is paid in advance and it is required to be paid before the start of 2nd or 3rd class after the trial class. Your payment date is usually when you start your lessons after the trail session/ sessions. You have to pay the fee within one week after starting the lessons. The lessons will be stopped if the fee is late. We appreciate to pay the fee as soon as possible.
If you have any issue about late fee or any concern about fee or payment then please contact admin as soon as possible so that your lessons are not stopped.
Cancellation and Reschedule Policy Of Quran Classes
If you would like to reschedule your Quranic classes then you need to inform admin at least 6 hours before the arranged time for the lesson
Please note that sometimes we remind when your arranged class is started because of courtesy. To remind for Quran, Tajweed & Hifzul Quran classes at real time is not our responsibility. It is your responsibility to be ready 5 minutes earlier so that you can get full duration of class time.
If the student comes 5 minutes late or 10 minutes late or more later then the teacher is responsible to give you remaining time of your class time because online online Tajweed tuition work clockwise and we can not ask the students who are next to wait for their Quran lesson because the previous student was late.
Refund Policy
According to the Refund Policy of Alim Live, we offer a full refund if the student/ parents/ legal guardians change the mind before the start of online classes. But once the classes are confirmed and you have started your price plan then the refund is not entertained. If we could not provide you the classes with the same teacher or with the replacement teacher and you have paid the fee already, then we will refund you the amount after deducting the refund fee for the lessons have been done from the price plan.
If you hold classes for any reason then the balance can be transferred for the next month’s classes only. If the refund cost is more than the fee then we do not offer the refund in such case.
If you missed the classes and want to reschedule them then you must complete in 30 days. We cannot adjust, refund or reschedule classes if it exceeds more than 30 days.
If you would like to stop your online lessons then you must notify us one calendar month in advance before stopping the course. If you stopped your lessons then instead of refund we can offer only remaining lessons/ classes according to your price plan.
If the invoice is issued then it is considered the income so we can offer you classes for this month instead of refund. It is advisable to change the price plan before the due date if you wish to increase or decrease the online Quran classes.
If your current teacher leaves and you have paid the fee then we will arrange a replacement teacher to provide you the remaining classes until you complete your price plan.
The missed classes will be rescheduled if any of the online classes are missed due to our technical equipment, software, programmes, or any of the communications options that we use like emails, phone, WhatsApp and Zoom. Please remember it is very rare to happen that classes to miss classes because of above reasons but still we have to consider if any situation can happen.
According to the Data Protection Act and according to our own contract with the teachers, they are not allowed to exchange their contact and the same way parents and students are also strictly prohibited to exchange their contacts with the teachers. If we found the parents or students exchange their contacts then we may not refund their fee.
There are three Eid Holidays on occasion of Eidul Fitr and three days Eid holidays on the occasion of Edul Adha. These are only holidays for staff and teachers in the whole year. We hope that you understand and will not ask to reschedule any missed classes on both occasions of Eid.
Rescheduling Or Make Up Of Online Quran Learning Classes
We charge you for four weekly classes but we offer you monthly (almost five weekly) online Quran tuition which means almost in each month you get one to three extra classes. These extra classes are given to compensate if you have missed two to three classes in the same month. However, if you have missed more than four classes then please contact us before making the fee
How To Count If You Have Missed Online Quran Sessions?
We always try to give you extra or free online classes UK but whenever you need to count your monthly lessns to pay the fee then you need to count as four weekly packages from your due date. If you are taking 2 days a week then you need to check if you have completed 8 sessions in a monthly. If your plan is 3 days a week then you need to check if you have completed 12 sessions in a month and if you are taking 4 days a week then you need to check if you have completed 16 sessions in a month. If you are taking 5 days a week then you need to check if you have taken 20 sessions in a month.
We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how your information is used.
We are not responsible to reschedule online Quran session or refund if the online Quran lessons were not taken in two months. You need to contact with admin in the same month as soon as possible if you have any issue about missed classes or if you have any issue about the teacher. If you did not complete your plan in one month so that we can reschedule with the teacher or give you refund or we can adjust the payment in the next month.
If students miss any class without prior notice, absent will be marked and no makeup class will be arranged.
If you want to cancel a class any day, you are required to inform your teacher on Zoom or Skype or email us 6 hours earlier to avail of the makeup class.
Modifications
We reserve the right to update or modify and alterations of these Terms and conditions at any time according to needs and required by law. Continued use of the service after changes are posted constitutes your acceptance of the new terms and conditions.
Our Privacy Policy:
As a registered company in the UK we use all information provided by customers according to the Data protection Act.
We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how your information is used.
1)- Never share your contact information like phone number, Email, address, credit card information to any teacher. Alim Live will not be held responsible in case of misuse.
2)- In case the teacher resigns/terminated, students will be provided with a new Quran teacher and students will not stay in touch with any individuals. Online Schooling will not be responsible for any damage or loss caused by such contact in the future.
